Shipping policy
Last updated: [date]
Order processing. Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive an order confirmation by email, and a shipping confirmation with a tracking number once your order ships.
Delivery times. Our products are shipped from our fulfillment partners’ international warehouses. Estimated delivery time to the United States is 10–20 business days after shipment, which means roughly 11–23 business days from the date you place your order. These are estimates, not guarantees. Customs processing, weather, holidays and carrier delays can add time.
Shipping rates. Free standard shipping on all orders to the United States. The cost of shipping is included in the product price.
Customs, duties and taxes. All applicable import duties and taxes are already included in the price you pay at checkout. You will not be asked to pay any additional fees on delivery. If you are contacted by a carrier or customs authority for a payment on an order from our store, please do not pay it and contact us at pixelcubesshop@gmail.com.
Multiple items. If you order more than one item, your order may be delivered in separate packages that arrive on different days. You will not be charged extra shipping for this.
Tracking. A tracking link is sent by email once your order ships and is available on our Track Your Order page at https://pixelcubes.store/pages/track-your-order. Tracking information may take 2–5 days to update after shipment.
Address accuracy. Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and before your order ships.
Delays. If we expect to be unable to ship your order within the time we stated, we will contact you by email and give you the option to either agree to the delay or cancel your order for a full refund.
Lost or delayed packages. If your tracking has not updated for 15 business days, or your package has not arrived within 30 business days after the shipping date, please contact us at [email]. We will investigate with the carrier and, if the package cannot be located, send a replacement or issue a full refund.
Damaged items. If your order arrives damaged, please see our Refund Policy.
Shipping destinations. We currently ship to the United States only. We cannot deliver to P.O. boxes or military addresses.
Contact. Questions about your shipment? Email pixelcubesshop@gmail.com. We reply within 24–48 hours on business days.